Customer Service Representative (CSR)

Opay Pakistan is seeking a Customer Service Representative (CSR) to join its Customer Experience / Operations department in Lahore on a full-time basis. This role is designed for a customer-focused individual who will serve as the voice of the fintech brand, handling customer inquiries, resolving issues, and ensuring a seamless experience across the company's digital payment platforms. The CSR will be responsible for responding to customer queries via phone, email, and chat in a timely manner, assisting users with onboarding, transactions, and troubleshooting, and escalating complex issues to relevant departments while ensuring proper follow-up. Additionally, the role requires maintaining accurate records of customer interactions and providing feedback to improve processes and enhance overall customer satisfaction. The ideal candidate should hold a Bachelor's degree, preferably in Business, Finance, or a related field, and have 1–3 years of customer service experience, with a fintech or banking background considered a plus. Strong communication and problem-solving skills are essential, along with the ability to work under pressure and meet service level agreements (SLAs). The candidate should also be tech-savvy with knowledge of digital payments and fintech products. This is an excellent opportunity to be part of a fast-growing fintech company shaping the future of digital payments, working in a dynamic, customer-centric environment with competitive salary and growth opportunities. Interested candidates may send their CV to career@opay-inc.com.